Warranty Policy

KotiSync provides a minimum one (1) year warranty on every product we install and on our installation workmanship, covering manufacturing defects in the hardware and faulty installation. Our service packages extend this coverage: the Starter package includes a 1-year warranty, the Home package 2 years, and the Estate package 3 years. Where an individual product specifies a longer warranty duration, that duration applies and is recorded on your member account at the time of purchase.

The warranty begins on the purchase date and ends on the warranty end date shown in your member dashboard. It applies to the original member and the original installation location.

This warranty covers:

• Defective hardware and components supplied and installed by KotiSync.
• Faulty installation workmanship, including wiring and configuration errors.
• Labour for inspection, repair or replacement of covered items during the warranty period.

This warranty does not cover damage or failure caused by:

• Improper use, misuse, neglect, or operation outside the manufacturer’s specifications.
• Unauthorized modification, repair or installation by anyone other than KotiSync.
• Power surges, voltage fluctuations or electrical faults — we recommend surge protection.
• Water damage, fire, flooding, lightning or other acts of nature.
• Accidents, impacts, or physical damage after installation.
• Normal wear and tear and cosmetic damage such as scratches or discolouration.
• Software, firmware or third-party app changes outside our control, including cloud-service deprecations.
• Devices, accessories or parts not supplied or installed by KotiSync.

To file a warranty claim:

• Email automate@kotisync.com with your Member ID, proof of purchase and a description of the issue.
• Include photos or videos of the affected product and installation where possible.
• We respond within two business days and, if needed, schedule an on-site inspection.
• Approved claims are repaired or replaced at our discretion at no charge during the warranty period.

If an inspection shows the issue is excluded from coverage, we will provide a paid-service quote before any further work.

For products outside the warranty period or issues excluded above, we offer paid repair and maintenance services. A quote is provided before any work begins, and you are not obligated to proceed.

This warranty is tied to the original member and the original purchase. It is non-transferable to subsequent owners or to a new installation location.

For warranty questions or to file a claim, email automate@kotisync.com with your Member ID. Phone and WhatsApp support will be available from November 30.